dd99 Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register on, or interact with the dd99 platform at dd99.pw. It covers all services provided by dd99, including slots, live casino, sports betting, and eBingo. By using dd99, you confirm that you have read and understood this Privacy Policy.

dd99 is directed exclusively at players in the Philippines. If you are accessing this platform from a jurisdiction other than the Philippines, this Privacy Policy still applies to any data you provide to dd99.

2 Information We Collect

Information You Provide Directly

When you register for a dd99 account, we collect the information you provide during the registration and KYC verification process. This includes your full legal name, date of birth, mobile number, email address, and identity documents such as a government-issued ID. This information is required to verify your identity, confirm your age, and comply with anti-money laundering obligations.

Payment Information

When you make a deposit or request a withdrawal, we collect the payment reference details associated with your GCash account, Maya account, or Philippine bank account. We do not store full bank account numbers or e-wallet credentials — we store only the reference information necessary to process and verify your transactions.

Information Collected Automatically

When you use the dd99 platform, certain technical information is collected automatically. This includes your IP address, browser type and version, device model, operating system, and session activity data such as pages visited, games accessed, and time spent on the platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.

3 How We Use Your Information

dd99 uses the information we collect for the following purposes:

• Account operation: Creating and managing your account, processing logins, and maintaining your gaming activity records.
• Identity verification: Conducting KYC checks to verify your identity and confirm you meet the 21+ age requirement.
• Payment processing: Executing deposits and withdrawals in Philippine Peso through your registered payment methods.
• Security and fraud prevention: Detecting and preventing unauthorised account access, payment fraud, and abuse of platform features.
• Customer support: Responding to your enquiries and resolving account, payment, or gaming disputes.
• Responsible gaming: Monitoring gaming patterns to identify behaviour that may indicate a problem and reaching out with appropriate support resources.
• Platform improvement: Analysing usage patterns to improve the platform experience for all players.
• Promotions (with consent): Sending promotional communications to players who have opted in to receive them.

4 Sharing of Your Information

dd99 does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

Service Providers

We work with third-party service providers who support the operation of dd99 — including game technology providers, payment processing infrastructure, and security services. These providers have access to your data only to the extent necessary to perform their specific function and are bound by confidentiality obligations.

Legal and Regulatory Requirements

dd99 may disclose your personal information where required by applicable law, court order, or legitimate regulatory request. In cases involving suspected fraud or financial crime, we may share data with relevant authorities as required.

5 Cookies and Tracking

dd99 uses cookies and similar technologies to maintain your login session, remember your preferences, and gather analytics on platform usage. The types of cookies we use include:

• Essential cookies: Required for the platform to function. Without these, features like login and session management would not work.
• Analytics cookies: Help us understand how players use different parts of the platform so we can make improvements.
• Security cookies: Used to detect and prevent fraudulent access attempts and suspicious activity patterns.

You can manage cookie settings through your browser. Note that disabling essential cookies may prevent certain platform features from working correctly.

6 Data Retention

dd99 retains your personal data for as long as your account is active and for a defined period after account closure, in order to meet legal, regulatory, and audit obligations. Gaming and transaction records are retained for a minimum period as required by applicable financial regulations. After the applicable retention period expires, data is securely deleted or anonymised.

If you request account deletion, dd99 will delete or anonymise your personal data subject to any legal hold requirements. We will inform you of any data we are legally required to retain and for how long.

7 Data Security

dd99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data in transit, restricted access controls for internal systems, OTP-based authentication for account access, and regular security reviews of platform infrastructure.

While we take security seriously and apply industry-standard protections, no system is completely immune to security incidents. In the event of a data breach that could affect your rights and interests, we will notify affected players as required by applicable obligations.

8 Children and Minors

dd99 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a registered account belongs to a person below the minimum age, the account will be immediately suspended and any funds may be withheld pending investigation. If you believe a minor has accessed dd99, please contact our support team immediately.

9 Changes to This Policy

dd99 may update this Privacy Policy from time to time. When we make material changes — changes that affect how we collect or use your personal data — we will notify you through your registered account before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of dd99 after a policy update constitutes acceptance of the revised policy.

10 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, contact our support team at the email address shown in the footer of this page. Our support team is available 24/7 and will direct privacy-related requests to the appropriate person. We aim to respond to all data rights requests within a reasonable timeframe.